Frequently Asked Questions

I would prefer to speak to someone over the phone. Do I have to place my order online or can I call?

If you prefer to call us, that's ok with us too. Call us at 1-800-654-2327 to speak to one of our Hug Ambassadors.
  • Tell us who needs or deserves a Hug
  • Give us your personal message
  • Give us their address.

Can my Hug-Gram gift be sent overnight?

Absolutely, as long as it is not on a weekend. Normally, though, Hugs go out ground delivery by default unless you order one of our faster shipping service methods. More information about shipping go to "Shipping"

Are all your bears the same?

Like all families, our family of bears is truly unique! They may vary slightly in shades or looks but they never vary in plushness quality and craftsmanship. Due to unforeseen circumstances, there might be times we ship an alternative bear. In all cases, they will be the high quality and plushness that they are renowned for! 

Can Hug Gram gifts carry any message I want or do I have to pick from a pre-selected list?

We print any message you want! In some cases we have suggestions.If you wish, use them or add them to what you want to say, regardless, you can always do a custom message. 

What payment forms do you accept?

Visa, Master Card, American Express, and Paypal and more!

Seriously Soft Teddy Bears.

All teddy bears are not created equal. We’ve sent, squeezed and snuggled a lot of bears with the goal of offering the most luxurious, huggable bear around. From the sweet expressions on their faces to the extremely high quality materials that go into creating each animal, we are proud to offer you the perfect bear to show you care.